JS Computer & Device Help Ltd
Effective Date: November 2025
At JS Computer & Device Help Ltd, we are committed to protecting your privacy and ensuring that your personal data is handled in a secure and transparent manner. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).
We collect and process personal data in order to provide our services, including but not limited to the following:
Personal Identification Information: Full name, contact details (email address, phone number), and billing address.
Appointment Information: Date, time, and details of appointments or services provided.
Invoice Information: Financial information such as payment details, billing information, and transaction records.
We collect data directly from you when you:
Schedule an appointment or request our services.
Make payments or request invoices.
Contact us for customer support or queries.
We use your personal data for the following purposes:
To provide services: To schedule appointments and deliver the services you’ve requested.
To issue invoices: To process payments and send invoices for services rendered.
Customer Support: To respond to inquiries, troubleshoot issues, and provide support.
Legal Compliance: To comply with our legal and regulatory obligations.
We store your personal data securely in our database and ensure that only authorised personnel have access to it. We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or destruction.
Retention: We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal or accounting requirements (e.g., invoicing records for a minimum of 7 years).
Data Deletion: You can request the deletion of your personal data at any time, subject to legal or contractual obligations.
We take the protection of your personal data seriously. Our security measures include, but are not limited to:
Encryption of sensitive data.
Access control policies to limit who can view or process your data.
Regular security audits and updates.
Under GDPR, you have the following rights regarding your personal data:
Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You can request corrections if any of your personal data is inaccurate or incomplete.
Right to Erasure: You can request that we delete your personal data, subject to certain exceptions (e.g., legal requirements to retain data).
Right to Restrict Processing: You can ask us to limit the processing of your personal data in specific circumstances.
Right to Object: You can object to our processing of your personal data in certain situations, such as for direct marketing.
Right to Data Portability: You can request a copy of your personal data in a commonly used, machine-readable format.
Right to Withdraw Consent: If we are processing your personal data based on your consent, you can withdraw your consent at any time.
To exercise these rights, please contact us using the details provided below.
We do not sell or rent your personal data to third parties. However, we may share your data with third parties under the following circumstances:
Legal Requirements: We may disclose your personal data if required by law or to comply with a legal process (e.g., a subpoena or court order).
If your personal data is transferred outside of the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:
JS Computer & Device Help Ltd
Email:
Phone: 07783 302245
